Simonelli Group presents the new Telemetry Coffee Experience service: TECX
A system consisting of connected machines and digital services
designed to support partners, managers, roasters and technical service.
Simonelli Group presents the new Telemetry service that brings to completion the system of digital services, next to DOSe platform, already used and appreciated by the company’s partners and distributors throughout the world. The system, consisting of connected machines and digital services, was developed to support partners, managers, roasters and technical service in the monitoring and improvement of performance and service to customers. TECX (Telemetry Coffee Experience) and D.O.Se (Digital Online Services) platforms are easy to use and are interconnected. They can support partners and customers in their activities and they offer added value to products.
TECX (Telemetry Coffee Experience) is a data intelligence platform that can generate added value data for real-time monitoring of key performance parameters, for reinforcing all point of sale activity and for ensuring the reliability of the machines.
Specifically designed for managers, store managers and technical service staff, the platform makes it possible to visualise how the equipment is working, providing data and statistics useful to evaluate the performance of every single store, to manage peak times and therefore also staff shifts, to organise the warehouse and thus also orders and to optimise investments in staff training in relation to the dispensing graphs during the working day. The platform provides information that is also useful for technical services such as meters and alarms, to be able to plan the various service interventions and periodical maintenance in the best way.
The platform allows performance data to be processed (coffee dispensed per group and by button, steam, hot water and software), characteristics delivered (extraction recipes and times, group, coffee heater and steam temperature and pressure) and technical parameters (maintenance and alarms) through two packages: basic, that includes data on performance and characteristics delivered, and full, that offers visualisation of all the information generated.
The service can only be activated upon purchase of a Nuova Simonelli and/or Victoria Arduino product, and during activation, the product’s serial number will be requested.
To allow your customers to get first-hand experience of the new service, Simonelli Group offers a free trial of the TECX platform with access to all the available data. The trial, which lasts for 6 months from activation of the service, is active for the Appia Life XT and Aurelia Wave UX, and covers all machines produced as of 1 September 2022.
The service can also be activated on the Eagle One, E1 Prima, Appia Life Volumetric and Aurelia Wave Digit and T3 upon request to be made when ordering. For these models, there is a special pricelist that can be requested from your local sales contacts. For more information and activation of the service, send an email to firstname.lastname@example.org
D.O.Se. (Digital Online Services) is the digital platform for support and sharing information that is reserved for customers and partners. The aim is to connect markets and customers through the setting up of advanced services that reinforce communication to improve performance, reduce times and to overcome geographical borders with the help of digital innovation.
Indeed, by means of these platforms, Simonelli Group partners are able to create connections and manage access in the context of their own organisation so as to simplify processes and create value for final customers.
D.O.Se. is a platform that includes various services: e-learning courses and news about technical updates, technical digital archives, sales and marketing, warranty&claims section to speed up delivery of components under guarantee, creation of new profiles, management of original spare parts and all data management services.
Dose is a platform that is reserved only for Simonelli Group partners and distributors and can only be activated by arrangement with your local sales and technical contact.
With TECX and D.O.Se, Simonelli Group adds value to its products with a series of services that are useful for improving the performance of your partners, of the equipment and of the coffee shop, whilst reducing times and costs.